Getting started

Select one of the areas in the menu on the left to begin using Product Services.

You can use OCLC Product Services Web to

• download records and reports
• download sample records and reports
• upload files
• download macros and scripts
• download software
• find product support and product information

OCLC Product Services Availability

24 hours a day, 7 days a week (except on Sunday from 2:00 a.m to 6:00 a.m. US Eastern Time).

All OCLC statistics for FirstSearch, Open WorldCat, Resource Sharing, and Online Cataloging have been moved from Product Services Web to OCLC Usage Statistics at: http://www.stats.oclc.org/cusp/nav.

Get assistance for OCLC services

Contact OCLC Customer Support by sending the online support form, calling 1-800-848 5800 (USA) or +1-614-793-8682, or e-mailing support@oclc.org. Hours of OCLC telephone support are 7 a.m. to 9 p.m. US Eastern time, Monday-Friday.